When do I receive my COD money?+
Cash collected from your customers is settled to your bank account every week, with an invoice that lists each consignment, the amount collected and our charges.
How do I book a parcel?+
Log in to your merchant dashboard and add the order, upload many orders at once from a sheet, or book directly from your Shopify store with our app. Print the labels, stick them on the parcels and our rider collects them.
What happens if my customer refuses the parcel?+
We let you know and attempt delivery again if you ask us to. If the customer still refuses, the parcel is returned to you and shows as returned in your dashboard.
Which service should I choose?+
Overnight for most orders between cities, Same Day for orders inside your own city, Overland for heavy parcels that are not urgent, and Detain when your customer prefers to collect from our office. All of them can carry Cash on Delivery.
Can my customer track the parcel?+
Yes. Share the tracking number and they can follow it on this website at any time.